Proximity BBDO, Boulogne-Billancourt Follow Update

  • 52 Avenue Émile Zola
  • Boulogne-Billancourt 92100
  • France
  • Phone: (+33) 01 41 23 41 23
  • Fax: (+33) 01 41 23 43 86

Kraft Foods - "Désir&Moi" - Proximity BBDO

  • Désir&Moi
  • Kraft Foods
  • Mondelez International
  • Proximity BBDO
  • France
  • Désir&Moi
Product CategoryCoffee, Tea, Chocolate Drinks, Breakfast Drinks
Media TypeCase Study
Awards Grand Prix Stratégies du Marketing Client, 2011 (Mention) for Programme CRM - E-CRM


CARTE NOIRE : A qualitative but distant leading brand. 2 steady brand plots since 15 years : Desire & Cinema. How can Relational Marketing soften Carte Noire image to impact on behaviours? How to apply the CRM recipe to the brand without compromising its emotional and thrilling equity?
. Do not centralise the relation on a « portal » site

. Nurture an intense and short-lived experience

. Shift the relation over to the email channel .

A true “Push CRM“ 


Each week, a short and precious email creates the meeting point. As long-lasting cinema partner, Carte Noire builds on this rich territory to trigger a widescreen emotion as soon as the email is opened.
Surprising recipes, straight out from Alice’s wonderland, love potions as only seen in Avatar. And each times, prizes and privileges, exclusive discounts, and free cinema tickets. The programme’s signature : Désir&Moi, igniting your deepest emotions.