R/GA is the agency for the digital age. We believe that the marketing industry is undergoing a fundamental transformation resulting from the unprecedented velocity of technology that is changing the lives of customers globally. These changes are creating enormous challenges for marketers - from the erosion of the mass market to the ascendance of consumer control - as well as enormous opportunities for brands: better efficiencies and targeting, increased opportunities to build meaningful relationships with customers, entirely new forms of engagement. R/GA is a new model for an agency in the age of technological change and consumer control. The old paradigms of perceptual-based marketing delivered via outbound messages in a media-driven environment are yielding to a new paradigm of creating transformational customer experiences that are accessed through inbound, on-demand channels. R/GA helps clients transform their brands through these breakthrough customer experiences.