Jon Goldstone
Advertising Manager at Walkers
London, United Kingdom
TitleReassurance
Agency
Campaign Friendchips - Walkers
Advertiser PepsiCo Inc.
Brand Doritos
PostedSeptember 2003
Product Dippas
Business Sector Cocktail Snacks
Tagline Friendchips
Philosophy CREATIVE STRATEGY

Research revealed the ‘revivifying’ effect that a shared pack of Dippas can have on a conversation. The ritual of passing round the bag of chips and piling on some dip seemed to perk everyone up.


Understanding Doritos’ personality was also key. Whilst Walkers was seen as a down to earth, populist brand with family values, Doritos was seen as a brand with a more adult personality – more daring, irreverent, and uninhibited – almost like a lager brand. It was important to reflect this in the tone of execution and the media placement.


The advertising proposition became 'Doritos Dippas – perfect for chilling out with your mates.' The creative idea ‘Friendchips’ was rooted in this insight about the mood and sociability associated with evening snacking and Doritos Dippas. In the spots, a group of young people sat around chatting, with the product acting as a catalyst for conversation. The mood was light, the conversations were frivolous, risqué and witty - the perfect night in with mates.

OTHER COMMUNICATIONS PROGRAMMES

For the launch period in the UK, Walkers developed special promotional ‘chip ‘n’ dip’ sample packs of Doritos Dippas. However the main push was behind point-of-sale. Special bays were constructed in supermarkets, which allowed Doritos Dippas dips and chips to be merchandised together for the first time.


In Spain point-of-sale materials were developed to specifically illustrate the dipping habit, which was totally new in Spain.


Also, promotions were used to generate trial around the launch – buy one bag of Doritos Dippas and get a jar of dip free. In-store sampling was also used – 300,000 free samples of the dip were given away and there were more than 400,000 tastings of dips and chips on the shop floor.

MEDIA

Television

Point-of-Sale

Sales Promotion

TOTAL MARKETING EXPENDITURE

€ 5 million to €10 million

MEDIA STRATEGY

TV was the sole medium used for the Friendchips campaign as it reached people during the evening snacking occasion. Programmes were chosen where people were more likely to be chilling out with their mates. Besides typical 18 to 34 programming, also shows that appealed to the ‘forever young’ group were selected for spots.
Problem SUMMARY

In 2001, Doritos Dippas Dips and Chips were launched as ‘the’ evening snacking solution with a view to providing Walkers with a vital source of growth in a mature and static market. Since evening snacking is a sociable not solitary affair, the ‘Friendchips’ campaign captured the mood of evening snacking perfectly. The campaign’s success in the UK was replicated in Spain, with outstanding sales results.

CAMPAIGN OBJECTIVES

- Launch Doritos Dippas Dips and Chips as ‘the’ evening snacking solution

- Make dipping a more mainstream everyday activity

- Ensure that the Doritos Dippas brand owned the relaxed mood and sociability associated with evening snacking, thus becoming the brand as well as product of choice for this occasion.

TARGET AUDIENCE

Young people aged 18 to 35 (or those ‘forever young), with busy lifestyles, who were sociable and strong minded, where the role of snacking is more emotional (more likely to indulge as a treat), and an experience to share with friends or a partner.
Media Type Television & Cinema
Length
Market United Kingdom, Spain
Account Planner
Advertising Manager

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