The Serviceplan Group is the largest independent and most diversified owner and partner-managed agency group. Our offices are located across the globe, offering specialized services to make international and national brands successful. Our unique concept “House of Communication” is an integrated agency model, combining all relevant disciplines under one roof - whether they are brand strategists, creative professionals, media or online specialists, designers, dialogue, content or CRM experts, business analysists, market researchers, PR consultants or sales specialists.
By the mid-90s, Serviceplan had become the first communication agency to venture into the growing online market and also had adjusted to the requirements of the future in the area of media: today, the additional corporate brands within the Group – Plan.Net, Mediaplus, Facit and Solutions – also rank among the market leaders in their respective competitive environments.
This precise interplay between the various specialist agencies in matters of creation, technology and media makes us the leading agency group for innovative communication. In order to guarantee outstanding performance in the execution of its campaigns, Serviceplan is represented with own offices in all significant economic areas in Europe, North America, the Middle East and Asia. Together, all Serviceplan companies currently have more than 4,400 employees whose work regularly wins awards at national and international creative competitions.
METRO and Serviceplan call for support of the hospitality industry all over the world at Christmas
METRO has launched an extensive international campaign on TV and online, which will be shown in up to 18 countries. It draws the attention of consumers to the challenges faced by the food service industry during the Covid-19 pandemic in the Christmas period, and at the same time offers them an opportunity for a pleasant respite from the challenges of their everyday lives during lockdown. The campaign film was created by Serviceplan Campaign Hamburg.
The global COVID-19 pandemic has already led to high revenue losses in the hospitality industry this year. No real recovery is expected in the coming months either, due to continuing restrictions. To support its partners and clients in the food service industry, METRO is launching an extensive TV and digital campaign aimed at consumers. The idea and implementation of the Christmas film was developed by METRO's global creative agency, Serviceplan Campaign Hamburg.
The objective of the global “Give your kitchen a break” campaign, is to encourage as many people as possible to order their favorite menu for this year’s festive season at a restaurant near them. Following recent months, during which daily life - including all its new and old challenges – has taken place in people’s homes for most of the time, now at least the kitchen at home gets a break.
Gisele Musa, VP / Global Director Branding METRO commented: “#GiveYourKitchenABreak is another proof of our brand purpose, of how we are championing independent gastronomy in every possible way. Usually our communication is targeted for business people, but this time we stretched our audience, also in terms of media spent, to connect with the general public. Because of the pandemic, the gastronomy business is having the hardest time ever; but also people are fed up with their lockdown home situation. And this was the insight to send out an invitation to the whole society to play a role, to show their support while enjoying giving their kitchen a break by ordering Christmas menu from independent restaurants. It allows gastronomy to keep serving and people can still enjoy all the choices around them. A perfect combination for this special Christmas.”
At the center of the campaign is a film that will be used internationally on TV and online. The video describes the every-day-life of a regular family during recent months. The featured family´s story mirrors the current situation of many families: during lockdown life solely takes place in one´s own home: home-office, home-schooling, cooking meals or doing online gym classes at home.
Enjoying nice food, making preparations for the festive season and spending quality time together often fall short because of the challenges faced during everyday life during this unprecedented pandemic. So, to make life easier at Christmas, instead of cooking your own food, the festive menu is ordered and delivered by a nearby restaurant.
"Christmas is the season of joy. That's what we want to focus on in our campaign film - on the one hand, the joy within the family, which creates time for relaxing and spending time together through taking a break in the kitchen, while at the same time doing a good deed and supporting independent restaurants." says Michael Schneider, Managing Director of Serviceplan Campaign Hamburg.