TitleThe Moment You Find Heinz (Film)
Campaign THE DROP
Advertiser Kraft Heinz
Brand Heinz Mayonnaise

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Date of First Broadcast/Publication Subscribers Only
Business SectorSubscribers Only
StorySubscribers Only
Media Type Case Study
SERVICEPLAN GROUP Alex Schill, Global Chief Creative Officer
SERVICEPLAN GROUP Till Diestel, Chief Creative Officer Germany
SERVICEPLAN GERMANY Andy Wyeth, Managing Director Creative
SERVICEPLAN GERMANY Anna Lee Sønnichsen, Managing Director Account
SERVICEPLAN GERMANY Stefan Rehne, Creative Director Copy
SERVICEPLAN GERMANY Sebastian Simon, Creative Director Art
SERVICEPLAN GERMANY Daniel Azar, Senior Art Director/Concept
SERVICEPLAN GERMANY Benjamin Welke, Senior Art Director
SERVICEPLAN GERMANY Kathy Werning, Account Director
SERVICEPLAN GERMANY Julia Lückerath, Senior Account Manager
NEVEREST Torsten Gerst, Executive Producer
Stereo Films Berlin GmbH Markus Miarka, Director
Stereo Films Berlin GmbH Katharina Strauß, Executive Producer/Managing Director
MassiveMusic Berlin GmbH Joss Brightwell, Creative Director/Head of Production
Photographer Sven Görlich

About Serviceplan Group

The Serviceplan Group is the largest independent and most diversified owner and partner-managed agency group globally. Our offices are located across the globe, offering specialized services to make international and national brands successful. Our unique concept “House of Communication” is an integrated agency model, combining all relevant disciplines under one roof - whether they are brand strategists, creative professionals, media or online specialists, designers, dialogue, content or CRM experts, business analysists, market researchers, PR consultants or sales specialists.
By the mid-90s, Serviceplan had become the first communication agency to venture into the growing online market and also had adjusted to the requirements of the future in the area of media: today, the additional corporate brands within the Group – Plan.Net & Mediaplus – also rank among the market leaders in their respective competitive environments.
This precise interplay between the various specialist agencies in matters of creation, technology and media makes us the leading agency group for innovative communication. In order to guarantee outstanding performance in the execution of its campaigns, Serviceplan is represented with own offices in all significant economic areas in Europe, North America, the Middle East and Asia. Together, all Serviceplan companies currently have more than 6,000+ employees whose work regularly wins awards at national and international creative competitions. 

Latest News

Austria's Youngest Ski Instructor: Three-year-old Charlotte becomes TikTok star for Austrian National Tourist Office with 50 Million views

In Austria, there's a saying that some children learn to ski before they can walk. The Austrian National Tourist Office has teamed up with Wien Nord Serviceplan to put this saying to the test, making three-year-old Charlotte the face of a new social media campaign. As "Austria's Youngest Ski Instructor," she teaches adults how to ski. The campaign has been a resounding success on TikTok and Instagram, garnering 50 million views. 

Just in time for the next peak of the winter season during the semester break, the Austrian National Tourist Office in partnership with Wien Nord Serviceplan has launched an extraordinary social media campaign. The testimonial is three-year-old Charlotte, who, as "Austria's Youngest Ski Instructor", explains everything you need to know about skiing and everything else on the slopes in more than 15 short video episodes.

"With this content series, we want to show with a twinkle in our eye what makes winter in Austria so special. Spending time together with the family, having fun in the snow, enjoying culinary highlights at the lodge ... Charlotte conveys this with so much charm and authenticity! The fact that three-year-olds are already on skis here also underlines Austria's expertise when it comes to winter vacations." says Astrid Steharnig-Staudinger, Managing Director of the Austrian National Tourist Office.

50 million views on TikTok and Instagram

Sometimes Charlotte leads a group of adults on a plough turn, sometimes she gives safety tips and sometimes we see her stopping for a bite to eat - because the obligatory "Germknödel" (yeast dumpling) at the lodge is simply part of a perfect day's skiing. The social media campaign is being played out on the TikTok and Instagram platforms, with a focus on the German, Swiss, British, Czech, Polish, Dutch, Belgian, Swedish and Danish markets.

Since the campaign launch in mid-January 2024, the videos have achieved 29 million views on TikTok and 21 million views on Instagram (as at the end of January). The campaign was implemented by the Austrian National Tourist Office together with its lead agency Wien Nord Serviceplan in cooperation with the Hong agency and SOVISO film production. "At the end of the day, it's about conveying joy," add Axel Spendlingwimmer and Michael Maier, the lead creative team behind the case. "This applies to winter vacations in Austria and to advertising in general. Little Charlotte has shown us all that it's all about simply having fun."

All videos with Charlotte are available on the official TikTok channel of Austrian National Tourist Office and the Instagram account of Austrian National Tourist Office.

And here is the one-minute best-of video on YouTube

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