Cox Automotive: Director, Implementation
Cox Automotive
Mission, United States
1 week ago - 43 Views
Job description
The Director, Implementation will be responsible for ensuring the delivery of best in class product installations for our clients at VinSolutions. This proven leader will have a strong ability to influence and work with various roles including team members, clients, vendors and cross-functional resources while being focused on the end result of bringing the client onto the suite of products as soon as possible. Daily duties will include managing and mentoring a team of implementation managers and leading the charge with internal teams on process improvements.
• Ensure the Implementation team attains their monthly activation goals by meeting client go-live dates while achieving a superior level of customer satisfaction during the onboarding process.• Ensure ongoing monitoring and compliance with implementation process requirements and SLAs• Work with internal and external client teams to assess business and implementation risks, guide the technical integration process, assist with problem solving, and manage internal resources to resolve various customer issues.• Analyze existing team structure, review against company growth plans for the year and beyond and then plan and execute a future growth strategy. Develop budgets, staffing requirements, meet hiring schedules.• Conduct regular gap analysis to identify service expansion needs or service offering changes.• Lead team member (individual and manager) development through clear goal setting, training plans, regular mentoring and performance reviews.• Work cross-functionally with product, engineering, sales, operations, performance management and other business units/teams.• Maintains expert level knowledge of Cox Automotive products, as well as the industry expertise, reviewing professional publications, establishing personal networks, pursuing certifications• Develop repeatable and scalable processes to improve project quality and delivery.Qualifications:• 10+ years management experience in a professional services, technology, or consulting workplace• Possess strong business acumen and customer focus• High energy, enthusiastic, proactive and results-oriented• An analytical mind capable for “out-of-the-box” thinking to solve problems• Outstanding organization and leadership abilities• Experience developing, tracking, and measuring team and individual performance metrics• Must demonstrate relationship building, networking and collaboration, negotiation, influencing, and persuasion skills.
Preferred Qualificaitons:• Experience with CRM software• Strong working knowledge of Salesforce• Automotive industry experience
Education Requirements:• Bachelor’s degree or equivalent work experience and/or industry knowledge

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto®and Xtime®,are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Us
Mission, United States
About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit

Cox Automotive is an Equal Opportunity Employer.


We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

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