Michael Page (Client Branded): Customer Propositions and Category Strategy Manager
Michael Page (Client Branded)
Redditch, United Kingdom
6 days ago - 38 Views
Job description
  • UK's leading retailer of automotive and cycling products, MOT & Servicing
  • To Inspire & Support a Lifetime of Motoring & Cycling

About Our Client

At Halfords, we're all about the journey. With more than 700 stores with over 10,000 colleagues, we're the UK's leading retailer of automotive and cycling products. We are also the leading operator in MOT, tyres, car servicing and car repairs - pleasing more than 750,000 customers every year.

Combined, Halfords Autocentres and Retail ensure trust, expertise, price guarantee and quality guarantee as standard. Providing an unforgettable retail experience for motorists and cyclists is something we know well - offering a wide range of quality products and services to suit both. Our extensive product line covers a wide range of exclusive bike brands for all cycling disciplines, as well as one of the largest kids bike ranges on the market.

In addition, we pride ourselves in offering the highest quality motoring products to ensure you get the job done safely and efficiently. And if you don't fancy getting your hands dirty, our team of experts at your local Autocentres are on hand to complete MOT's, car repairs and Car Servicing. But we don't stop there, because with our professional WeFit service we'll fit your new car parts and in-car technology products for you.

Job Description

* Set the end to end experience vision, championing delivery & executional excellence of customer journeys.
* Develop an excellent understanding of customers across all categories and ensure our decision making is both 'Customer first' and 'Digitally led'.
* Creation of strategy which includes customer promises, brand, pricing and solution.
* Identification of new opportunities and accountable for all customer change, including the creation of solutions and propositions over multi year horizons.
* Be actively engaged in external bodies and events that impact the area of ownership.
* Co-ordinate the creation of business cases and solution designs for new propositions, ensuring cross functional support and 'buy in', in particular with trading and operations.
* Lead the delivery of major category and proposition strategies, ensuring we deliver angst the commercial and customer vision.
* Be a passionate "seller" of solutions; usage skills to sell products and solutions in customer language across all channels and customer touch points, complimenting our buying teams.
* Build and maintain excellent relationships with other departments , including trading, operations and marketing.
* Determine and participate in major projects to improve the overall customer experience and profitability.
* Ensure that the category strategy is aligned with the overall brand strategy and meets the customer needs in partnership with marketing.
* Set annual budget with customer led approach to financial planning.

The Successful Applicant

* Customer experience leader who understands customer service excellence - a champion and intuitive (a natural ability to connect with and for end customer).
* End to end customer proposition creator and developer - digitally led.
* Category management breadth and strength , with service as well as retail experience.
* High commercial acumen and financially robust.
* A creative and innovative mind, strategic thinker & futuristic and broad as a thought leader/visionary.
* Ability to 'join the dots' between individual and group wide strategy & proposition development for the betterment of area of responsibility.
* Able to understand, interpret, challenge and build actionable insight from complex data sets.
* Executional expert.
* A skilled "seller" - ensuring the solution is sold in customer language

What's on Offer

This role is a flexible working position, with at least one day required in the office.

Along with a generous salary, they also offer excellent benefits including:

Holidays - 25 (with the option to purchase an additional 5)

Bonus - 15%


Death in service - 3x

Car allowance - £422 per month

Cycle to Work Scheme

25% discount

Access to 1000's of discounts through our Rewardgateway

Sharesave scheme


Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

  Ref Code: MPBBJN0120224571924Z

Expires in
3 weeks from now
About Us
Redditch, United Kingdom
About Michael Page (Client Branded)

“We have experienced firsthand the rise of digital; recruiting for marketing leaders over the last 27 years. We worked with top brands through the digital revolution, helping them to maximise their digital opportunities through effective and insightful talent management.

From analytics to ecommerce, SEO and CRM to content and design, new roles are being defined or redefined all the time. We make sense of it all with specialist recruiters who are constantly adapting to the changing market and the needs of our clients. We live and breathe all things digital, working closely with employers and candidates, matching briefs with skills and focusing on quality, not quantity.

If you’re ready to start the search for your next role, browse all the digital jobs we’re currently handling, or get in touch with your local Michael Page Digital team.”