Investing in communications is a risk, just like any other investment. However, to play safe & take no risks with it is the riskiest thing of all. That is likely to lead to dull communications & the lowest return on investment. I believe the role of planning is to help maximise the return on investment for clients by helping them take bolder, yet highly calculated risks. By understanding the neuroscience of how people make decisions & how they are likely to respond to communications, we can push the creative work further and be as sure as anyone can be that we are going to get the response we want...and the return on investment that the business requires.