Susan Young
EVP, Global Executive Creative Director at McCann New York
New York, United States
TitleChristmas handbag
Agency
Campaign RM Programme - Garnier
Advertiser L'Oréal
Brand Garnier
PostedMay 2005
Business Sector Hygiene & Personal Care Products
Philosophy When the Brothers Grimm first told the story of how a tiny pea made a big impression on a princess, they never imagined the same idea would be applied to relationship marketing.
Result But as the following story shows, a small-budget relationship marketing programme can, if carefully targeted, have a big impact on even the most promiscuous customers – delivering cost-effective, measurable results, increasing spend and ultimately building brand loyalty, with a return on investment of £1.31 for every £1 spent.
Media Type Direct Marketing
Market United Kingdom
Account Director
Account Director
Copywriter
Managing Partner
Group Communications Director
Advertising Manager

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