Glen Hartman

Glen Hartman

Senior Managing Director - Lead at Accenture Interactive North America and Global Digital Marketing/Transformation
Boston, United States

Summary

Glen Hartman is Senior Managing Director, Digital Transformation for Accenture Interactive, a more than $4.4 Billion business unit dedicated to helping the world's leading brands create the best customer experiences on the planet. Cited by Forbes as a "top 10 influencer" in digital in 2013, Glen leverages his 26 years of experience in digital transformation and omni-channel marketing to help brands engage and delight customers and embrace digital disruption.
Glen leads AI in North America and has global responsibility for Accenture’s Digital Marketing offerings and platforms (>3000 person team) including management of acquisitions: Acquity, Fjord, avVenta, Media Hive.
Prior to Accenture Glen held the position of Managing Director, Digital Practice at Harte-Hanks. A recognized expert on emerging digital technologies and methods, Glen authored Digital Optimization™, on how best to optimize customer relationships online, a topic he speaks on frequently at industry events and for publications.
Prior to Harte-Hanks, Glen held the position of EVP/Managing Director of Horn Group where he helped launch the agency's Digital practice. Previously Glen was President & COO of KSciences, a technology consulting and systems integration firm specializing in digital solutions. Under his leadership KSciences was named as a finalist for Ernst & Young’s Entrepreneur of the Year Award in 2002.
Past positions include: VP of Marketing and Strategy at Identify Software, a Deloitte & Touche Fast 50 Company (acquired by BMC) and Chief Marketing Officer at Giga Information Group (now part of Forrester Research).
Glen’s career began in direct marketing, advertising agencies and digital start ups where he led award-winning campaigns and omnichannel experiences for Fortune 500 clients.
Glen received a B.A. from the University of Massachusetts, Amherst and completed the graduate program in music and film composition from the Grove School of Music. 

Positions

Senior Managing Director - Lead for Accenture Interactive NA and Global Digital Marketing
Accenture
February 2009 - Present (8 years 6 months)
Glen leads AI in North America and has global responsibility for Accenture’s Digital Marketing, Digital Platforms and Operations offerings (>3000 person team) such as: Experience Design, Digital Media Optimization, Customer Analytics/Personalization, eCommerce, Content Management, Campaign Management and Marketing Business Process Outsourcing (BPO). This role includes management and integration of recent Accenture acquisitions: Acquity, Fjord, avVenta, Chaotic Moon and Media Hive.

About Accenture Interactive:
Accenture Interactive helps the world’s leading brands transform their customer experiences across the entire customer journey. Through our connected offerings in design, marketing, content and commerce, we create new ways to win in today’s experience-led economy. Accenture Interactive was ranked the world’s largest and fastest-growing digital agency in the latest Ad Age Agency Report. To learn more follow us @accenturesocial and visit www.accentureinteractive.com.

8000+ global digital professionals
40+ design studios, R&D offices and Centers of Excellence, including Fjord, Acquity, Chaotic Moon, Media Hive
More than 2,000 client engagements
More than 700 clients including:
- 9 of top 10 Consumer Goods Clients
- 7 of top 10 Banking Clients
- 6 of top 10 Retail Clients
- 10 of top 10 Pharmaceutical Clients
- 8 of top 10 Telco Clients

Accenture Interactive has extensive experience helping companies transform their businesses for the digital world. Core services include: strategy, customer experience design, advance customer analytics, omni-channel campaign and content management, ecommerce and marketing operations. All of which helps marketers drive revenues, increase efficiency and reduce costs as well as enhance brand equity and engagement at scale.

Follow me on Twitter: @Hartmanglen

Featured articles include (please see links below):
Managing Director Digital Practice
New York, United States
March 2006 - February 2009 (2 years 11 months)
Lead the digital practice for Harte-Hanks (NYSE: HHS), one of the world’s largest direct marketing services providers (founded in 1924, member S&P 400, $1 billion+ revenue, more than 7,000 employees and 48 locations worldwide). Primary responsibilities are to set vision and define growth strategy for the Harte-Hanks digital practice and its offerings including:
• Digital Strategy (scorecards, user experience design)
• Digital Presence (websites, social networking, mobile devices)
• Digital Media (online advertising, search engine optimization, search engine marketing)
• Digital Interaction (email, mobile)
• Digital Insight (web analytics)
Manage P&L, create new methodologies to promote thought-leadership, develop and launch digital marketing services for the Harte-Hanks marketing agency as well as advise Fortune 500/Global 2000 clients on digital strategy and multi-channel marketing programs.
EVP/Managing Director
Horn Group
July 2004 - February 2006 (1 year 7 months)
Led the Boston office for Horn Group, a communications and marketing agency servicing technology companies. Primary functions were to set strategy, manage multi-million P&L, oversee day-to-day agency operations and advise clients (ranging from emerging technology companies to the Fortune 500) on marketing strategy as well as launch new media and digital services.

Selected Responsibilities:
Held one of five seats on Horn Group’s Executive Team setting strategy for the agency (five offices in the U.S. and multiple international partners).

Led a team of communications and marketing professionals and P&L for the Boston office. Increased agency chargeability from 67% to 98% while maintaining 96% client retention in 2004.

Advised client CEOs and management teams on marketing and communications strategy.
COO/President
KSciences
January 2002 - June 2004 (2 years 5 months)
Managed overall growth and global relationships for KSciences, a full service IT research, consulting and systems integration firm. Primary responsibilities were to set strategy, manage multi-million P&L, oversee day-to-day operations. Under my direction, KSciences was nominated as a finalist for Ernst & Young’s “Entrepreneur of the Year Award” in 2003.

Selected Accomplishments:

Led an executive management team of seven overseeing a team of 52 employees and more than 100 contract consultants (across six offices in North America).

Served as company spokesperson with media to promote company vision and overall go-to-market strategy.

Created M&A strategy resulting in two succesful acquisitions.

Redirected corporate strategy to a vertical industry focus (specifically Financial Services and Healthcare) while maintaining operational profitability.

Achieved 38% year over year growth (2002 to 2003).
Vice President of Marketing & Corporate Strategy
Identify Software
March 2001 - January 2002 (10 months)
Led global go-to-market strategy for Identify Software, an Israeli-based provider of infrastructure and application management solutions. Managed a global team and oversaw corporate marketing and product management. Under my leadership Identify Software was voted to Fortune Magazine’s "50 Hot Companies To Watch" and named as a Deloitte & Touche "Fast 50" company.


Selected Accomplishments:

Spearheaded North America go-to-market strategy and built pipeline generating 103% YoY growth in 2001

Led integration of newly acquired RGI Inc., a web development tool software provider.

Managed global brand resulting in a company name change.

Led product vision and development including the creation of a product road map, new pricing and packaging schema customized to customers’ buying habits (SLAs, software as a service, usage, etc.) and rollout to global markets.

Managed co-marketing campaigns with Global 2000 accounts and partners including Microsoft, SUN Microsystems, Computer Associates and Intel.
Chief Marketing Officer
Giga Information Group
April 1996 - May 2001 (5 years 1 month)
Managed worldwide marketing strategy, corporate brand development, global business development/channel strategy, and marketing programs to promote Giga’s IT research, advisory, and consulting services.

Selected Accomplishments:
Held one of six seats on Giga Information Group’s Executive Committee.

Managed marketing budget and led a marketing and product management team of 48.

Created marketing stategy and programs contributing to an increase in overall revenue from $38.8 million to $70.2 million in 3 years.

Managed Giga’s worldwide conference business, which generated more than $13 million in revenue per year.

Authored business plan for international expansion and led global go-to-market plans for entrance into South America and Asia Pacific.

Oversaw corporate marketing and product management for Giga’s flagship subscription-based research service, Giga Advisory/GigaWeb (which represented 83% of Giga’s overall revenue).

Education

Grad Certificate - Music (composition)

Grove School of Music
1989 - 1991 (2 years)

Bachelor of Arts - Liberal Arts and Sciences, General Studies and Humanities

University of Massachusetts, Amherst
1984 - 1988 (4 years)

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