• I am responsible for leading the change of Canon EMEA's consumer business from a product centric organisation to a consumer centric digital organisation.
• I am accountable for the following areas of change and delivery:
o Digital and Social Strategy including business design and IT architecture.
o OMNI Channel Strategy.
o EMEA ecommerce launch, end to end solution, platform, supply chain, including roll out to 54 countries across EMEA. (1st Country Go Live August 2015)
o CRM strategy, solution development and Implementation, including roll out to 54 countries across EMEA.
o Innovation Lab and new consumer service strategy.
o New Organisational Business Model, Central and local to deliver the consumer centric organisation.
I am leading a mix of internal employees and consultants (Accenture, Spindrift, Sapient and Syncreon). This team fluctuates between 50-150 people, based on the stage we are in the programme.