• Agency Type

    • Direct/Tele/Database Marketing/CRM

Philosophy & Competitive Advantages

Havas CX helia is part of the global Havas CX network which is made up of +1,800 CX specialists across 26 Villages in 19 countries combining the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.

We have the spirit of a start-up, but the scale of a network with all the advantages and resources you need, alongside the mindset, approach, and agility of a creatively driven independent.

We have a long and rich heritage in CRM and loyalty, and this has given us a firmly rooted belief that combining data, technology, strategy, and creativity enables us to connect people to brands in a meaningful way. We also leverage UI, UX, data and technology to design and build meaningful digital customer experiences for brands and their customers. We put users at the heart of the work, by using data to make journeys that truly answer people’s needs and carve a meaningful role in their lives.

Havas CX helia was shortlisted for Campaign's Customer Engagement Agency of the Year in both 2019 and 2021. 

Network Description

Founded in 1835, Havas Group is one of the most integrated advertising and communications networks globally, with a talent pool of 20,000+ across 100 countries. We operate under one P&L, with a shared way of working and with one single mission across our group. Headquartered in Paris, Havas operates through three business units, Havas Media Group, Havas Creative Group and Havas Health & You to optimise synergies and further reinforce Havas’ position as the most integrated of all of the major holding companies. Within Havas Creative Group sits the newly created CX Network and global production hub Havas Studios. We operate under one P&L as a private company, with one shared way of working and leadership, and with one single mission across our group. 

Contacts

Xavier Rees
Chief Executive Officer, Havas London, Havas CX helia and Field Day

New Business

Tracey Barber
Global Chief Marketing Officer, Havas Creative Group
Phone: 07950 181 189
Dominique Bergantino
Managing Director (London), Co-President CX UK
David MacMillan
Managing Director (Cirencester), Co-President CX UK
Stuart Peddie
Executive Creative Director
Ol Janus
Global Head of Data
Lucy Halley
Head of Strategy

Team

Number of Employees: 166
Tracey Barber
Global Chief Marketing Officer, Havas Creative Group
Phone: 07950 181 189
Xavier Rees
Chief Executive Officer, Havas London, Havas CX helia and Field Day
Dominique Bergantino
Managing Director (London), Co-President CX UK
David MacMillan
Managing Director (Cirencester), Co-President CX UK
Stuart Peddie
Executive Creative Director
Ol Janus
Global Head of Data
Lucy Halley
Head of Strategy

Campaigns

Awards

Award Distinction Category Brand Year
DMA Awards Silver Best Customer Acquisition Campaig Toolstation 2021
DMA Awards Silver Best Use of Data & Insight Toolstation 2021
DMA Awards Silver Best Use of Mail Toolstation 2021
DMA Awards Gold Best B2B Toolstation 2021
Campaign Agency of the Year Runner up Customer Engagement Agency of the Year 2019

Clients

Advertiser Brand Business Sector Type of Work since
adidas adidas Outdoor Sports & Athletics
  • Digital
  • Direct Mail
  • Other Collateral
2015
Aston Martin - AMF1 Aston Martin Sports Teams, Sports Events
  • Digital
2020
Barclays Bank Barclaycard Banking, Finance, Law & Insurance
Cancer Research UK Cancer Research UK Charities, Foundations, Volunteers
Comparethemarket.com Compare the Market Banking, Finance, Law & Insurance
  • Direct Marketing
2018
Department for Education Department for Education Others
  • Digital
  • Direct Marketing
2018
Diageo Diageo Alcoholic
  • Digital
  • Direct Marketing
Easyjet Easyjet Airlines, Airports, Railways, Bus Lines, Ferries & Cruises
  • Digital
English Heritage English Heritage Charities, Foundations, Volunteers
  • Digital
  • Direct Marketing
Gap Inc. Gap Clothing
  • Direct Marketing
Lloyds Banking Group Lloyds, Halifax Banking & Financial Services, Investments, Stock Brokers
  • Digital
  • Direct Marketing
2019
Maersk Maersk, Twill Business Services
  • Digital
2018
Organix Organix Food
  • Digital
  • Direct Marketing
Pets at Home Pets at Home Pet Food, Pet Care Products & Services
  • Direct Marketing
Royal Canin Royal Canin Pet Food, Pet Care Products & Services
2020
Royal Mail Royal Mail Postal, Courier & Shipping Services
  • Digital
  • Direct Marketing
Starbucks Coffee Starbucks Restaurants & Fast Food
  • Direct Marketing
2018
Subway Subway Restaurants & Fast Food
  • Direct Marketing
Tesco Tesco Department Stores, Supermarkets
  • Digital
  • Direct Marketing
The Open University The Open University Institutional/Public Interest/Non-Profit Org.
  • Television & Cinema
  • Digital
2019
The Royal British Legion The Royal British Legion Institutional/Public Interest/Non-Profit Org.
  • Digital
  • Direct Marketing
2019
Toolstation Toolstation Home Appliances, Furniture & Gardening
  • Digital
  • Direct Marketing
2020
Travis Perkins Travis Perkins Consumer & Public Services
  • Digital
2021
Unilever Dove Skin Care
  • Direct Marketing
Trenitalia, FirstGroup First Great Western, First Trenitalia, Transpennine Express Public Transport, Mass Transit
  • Direct Marketing
2020
Volvo Volvo Midsize Cars
  • Digital
  • Direct Marketing