Songha Lee
Idea Writer at Cheil Worldwide
Seoul, South Korea
TitleBixby Voice Forever
Agency
Campaign Bixby Voice Forever
Advertiser Samsung
Brand Samsung Bixby Voice Assistant
PostedNovember 2019
Business Sector Mobile Telephones & tablets
Philosophy Bixby Voice Forever is the world’s first personalized Voice Assistant. The first device was created for Sonal; a mother of two and Motor Neurone Disease patient. All MND patients lose their ability to speak. Before Sonal lost her speech, we engineered her own personalized Voice Assistant so she can leave her natural voice alive in her children’s smartphones and throughout all of their Samsung home appliances. We recorded her voice and synthesized all tones, pitches and unique characteristics to create a realistic voice file we could integrate into Bixby’s A.I. code; to make her voice, the voice of Bixby. We changed the wake-up command from “Hi Bixby” to “Hi Mama,” and personalized the responses, so it always answers with her children’s names and personal information. By creating the first personalized voice assistant, we can imagine a future where we all have a more meaningful relationship with Artificial Intelligence. 1st: Collaborated with the MND NGO Asha Hope foundation; they taught us how we could support them in the fight against the disease and helped us find the right patient. 2nd: Found Sonal, an MND patient willing to be the first to try this technology. 3rd: Recorded her complete vocal range and created an exact digital replica of it. 4th: Synthesized the unique details of her speech using a custom Deep Neural Network algorithm. 5th: Integrated the voice file into Bixby’s A.I. code, to make her real voice, the voice of Bixby. 6th: Personalized the wake-up command from “Hi Bixby” to “Hi Mama”. 7th: Personalized the responses, so it always answers" with her children’s names and relevant personal information. 7th: Created the final personalized Bixby devices and gifted them to the family. 8th: Created a commercial to show the potential this technology has to help MND patients. The campaign raised awareness of MND and Bixby across all of India and became a top Twitter trending topic for weeks. The Youtube spot reached +100 million views in less than 7 days and more than +201 million views to date; making it one of the most viral commercials in history. Additionally, audiences created numerous reaction videos with thousands of views. But most importantly, we achieved in making this never before seen technology a reality and gave MND patients around the world a new way to cope with this deteriorating disease.
Media Type Digital
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