Our aim is to provide competitive advantage for clients in service markets.

CCHM is the UK’s only agency specialising in brand strategy and marketing communications for clients in services businesses.

Selling services is not at all, as some would claim, ‘no different to selling baked beans’. Unlike packaged goods, services are invisible, intangible and generally inconsistent in delivery. Service brands have many points of contact with the customer, requiring the development of a ‘communications mosaic’ rather than just a central brand campaign.

CCHM has the skills, resources and processes to create campaigns for ‘people businesses’ that are more integrated, brand consistent and, above all, more effective.