Directis vocation : recruitment, animation and development of customer loyalty, mail-order selling, subscription, clients' clubs, e-business.
Directis tools : we have created Fidelitis, a system of customers' loyalty development, synthesis of the direct marketing advanced techniques.
Principle 1 : The development of customer loyalty has to be conceived from the first contact. It is strongly linked to the way he would made contact with the brand, whatever the goals (professionals or individuals).
From the recruitment you have to imagine what will be like his relational life with the brand (and not the product). The development of customer loyalty which is added later is not so much efficient.
Principle 2 : customer loyalty developes after all thanks to affectivity. The development of customer loyalty depends on what the brand would be able to create in its relation with the client. This implies affective communication which is not easy to create and which is the result of analysis of the client's affective expectations in relation with the brand.
The company is perhaps independent. If not, it can be edited hereEdit