Title | IKEA co-worker for the day |
Agency | Ogilvy UAE |
Campaign | IKEA co-worker for the day |
Advertiser | IKEA |
Brand | IKEA |
Date of First Broadcast/Publication | 2022 / 2 |
Product | Retail furniture |
Business Sector | Home Appliances, Furniture & Gardening |
Story | A FUNNY PLAY ON A FASHION FAIL How to demonstrate that with the IKEA app you have all that you need? We hacked all the people at IKEA store, wearing in yellow. The “Co-worker for the Day” campaign turned customers who came to the store wearing yellow—the colour worn by employees— into assets during the Swedish retailer’s busiest sale season. The yellow-shirted customers were given the IKEA app, so they could guide customers around the store and answer questions. Those who participated were rewarded with a gift voucher toward their next purchase. |
Philosophy | During sale season, Al-Futtaim IKEA’s foot traffic can increase by over 600%. While that’s great for business, the bad news is, co-worker numbers remain the same. To combat this, the region’s leading Swedish home furnishing retailer took advantage of a very common fashion mishap: wearing a yellow shirt to your local IKEA. Yellow is the colour IKEA co-workers proudly wear but if you’re a customer it can lead to an awkward encounter or two as you’re mistaken for one of the team. For its upcoming sale season, IKEA wanted to take advantage of this and turn those yellow shirted customers into its greatest asset. Enter IKEA co-worker for the day campaign, a promotion where customers could become IKEA co-workers for a few hours as long as they were already wearing a yellow shirt. Their secret weapon was of course the IKEA app. Armed with the app, they would have the same knowledge of IKEA as an actual co-worker. Using the IKEA app, co-workers for the day could point other customers to the best deals around the store. Whatever another customer needed, the app had all the answers. In exchange for their not-so-hard work, IKEA would reward the ‘co-workers of the day’ with a gift voucher that can be redeemed on their next purchase. The IKEA app allows customers to browse the complete range, add products to a shopping cart and complete their purchase journey with a secured and seamless checkout. The new enhanced visual scan allows customers to search for products by simply clicking a picture. Additionally, they can scan barcodes, and article numbers to get product information, stock availability and join as an IKEA Family member accessing discounted member prices on selected IKEA products. The app is available in English and Arabic. Through this promotion, IKEA was able to turn the yellow shirts for customers into an asset during the busiest season. This also showed the whole UAE community why downloading the IKEA app is essential for all their needs while shopping at IKEA. With the app, IKEA proved that anyone has what it takes to be an IKEA co-worker for the day.The IKEA app allows customers to browse the complete range, add products to a shopping cart and complete their purchase journey with a secured and seamless checkout. The new enhanced visual scan allows customers to search for products by simply clicking a picture. Additionally, they can scan barcodes, and article numbers to get product information, stock availability and join as an IKEA Family member accessing discounted member prices on selected IKEA products. The app is available in English and Arabic. Through this promotion, IKEA was able to turn the yellow shirts for customers into an asset during the busiest season. This also showed the whole UAE community why downloading the IKEA app is essential for all their needs while shopping at IKEA. With the app, IKEA proved that anyone has what it takes to be an IKEA co-worker for the day. |
Media Type | Case Study |
Length | |
Chief Creative Officer | Till Hohmann |
Group Creative Director | Cristiano Tonnarelli |
Creative Director | Jean-Pierre de Villiers |
Senior Art Director | Osama Siddiq |
Creative Copywriter | Saleh BenBrahim |
Managing Partner | Hadi Ballout |
Senior Account Manager | Alaa Nour |
Senior Account Executive | Haya Dajani |
Chief Creative Officer | Till Hohmann |
Group Creative Director | Cristiano Tonnarelli |
Creative Director | Jean-Pierre de Villiers |
Senior Art Director | Osama Siddiq |
Creative Copywriter | Saleh BenBrahim |
Managing Partner | Hadi Ballout |
Senior Account Manager | Alaa Nour |
Senior Account Executive | Haya Dajani |