Mark Buckman

Mark Buckman

Managing Director Customer and Retail Foxtel at Accenture Australia
Sydney, Australia

Summary

Foxtel is one of Australia’s most progressive and fun media companies. We entertain over 7 million Australians every day through subscription TV, and directly employ around 5,000 people. As Managing Director of Customer and Retail, I am accountable for the Sales, Service, Customer Experience and Marketing functions including our Call Centres in Australia, South Africa and the Philippines; Field Technicians and Installations; and Digital sales and service.
Our suite of exclusive and inspiring programs crosses all genres and includes the world’s most popular channel brands and high quality local content. As constant champions of innovation our customers get access to the latest personal digital recording technology, Australia’s largest HD offering, Foxtel Go, Foxtel Play and Presto.
Our cable, satellite and broadband distribution networks span metro and regional areas. Foxtel HQ is in North Ryde, Sydney, and where you’ll find our television studios, broadcast operations and cable and satellite transmission facilities. Our customers are also looked after by two Customer Solutions Centres based at Moonee Ponds in Melbourne, and Robina on the Gold Coast. 

Sector Experience

Positions

Managing Director, Customer & Retail
TBWA
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