While at CrossChx I worked directly with the VP of Operations to optimize and build out the CrossChx customer support system. As a rapidly growing company, CrossChx went from servicing 1 Hospital to 12 within the first two months of 2014. This expedited growth needed a system to support the product. I designed a call tree and ticketing system to connect the Operations Department with Engineering. In addition, I took part in Account Management duties by traveling to meetings at hospitals around Ohio to help with implementation of our software.
Business Development duties included researching C-Level executives, executing cold-call research efforts and designing and writing content for information materials.
Marketing duties included helping in content creation for our website (Crosschx.com), monitoring google analytics to create marketing insights, and developing marketing materials for a new product.